Booking terms and cancellation rules

1. Quotes

A quote request through our website is not a booking. We review your request and send you a written quotation.

Quotes are based on the information and photos you provide, or on a site assessment. If the garden or the work needed differs materially from what was described, we will discuss a revised quote with you before continuing.

Quotes are valid for 7 days from the date issued.

2. Site assessments

For some gardens we may need to visit the property before quoting. We will arrange a suitable time with you.

Site assessments are free of charge.

3. Confirming a booking

Your booking is confirmed only once you have approved the quote and we have agreed a service date with you.

Service dates and arrival windows are subject to team availability and weather.

4. Access and preparation

Please make sure our team can access the garden on the agreed date, including gate, estate or complex access.

Please keep pets secured during the visit and let us know about any hazards, such as irrigation lines, cables or fragile features.

Let us know in advance if water or power is needed for the work.

If our team arrives within the agreed arrival window and cannot access the property after waiting 15 minutes and attempting to contact you, a failed-attempt fee applies of R250 or 25% of the quoted price for that visit, whichever is greater. This fee does not apply if you gave at least 48 hours’ notice, or if the visit could not go ahead because of weather or a reason on our side. For recurring contracts the fee is added to your next invoice; for once-off services it is payable before the visit is rebooked.

5. Weather

Garden work may be postponed because of heavy rain, storms or other unsafe conditions. If we need to reschedule for weather, we will contact you to agree a new date at no extra cost.

6. Recurring maintenance

Recurring services are carried out at the agreed frequency (weekly, fortnightly or monthly).

To change the frequency, pause or stop a recurring service, please give us 30 days’ notice.

7. Cancelling or rescheduling a booking

You may cancel or reschedule a confirmed booking by contacting us at least 48 hours before the scheduled visit.

Cancellations made with less than 48 hours’ notice carry a cancellation fee of 10% of the quoted amount for that visit.

If we need to cancel or reschedule a booking ourselves, we will let you know as soon as possible and agree a new date with you.

8. Green waste

Green-waste removal is included only where it is listed in your quote. Additional waste beyond the quoted amount may require an adjusted quote.

9. Payment

Once-off services are payable upfront, before the work is carried out. Recurring maintenance contracts are invoiced monthly. Payment is by EFT.

10. Concerns and feedback

If you are not satisfied with the work, please let us know within 24 hours of the service so we can look into it.

You can also share feedback about any visit.

11. Your personal information

We handle your details, property information and photos in line with our Privacy Notice.

Last updated: 9 October 2026